Originally Posted by Anonba

Sorry to hear you've had a frustrating time with the contact centre.

1. Once youve upgraded with avios it isnt going to work online and as the contact centre agent mentioned to remove the upgrade we would need the original fare available and also the ticket would have to be reissued.

2. The system we use as contact centre agents has an automated option for quoting but like BA.com in this scenario it wont work. We can only use this option to quote if its an all cash booking or an all avios booking.

Once you upgrade with avios therefore its a manual calculation and this takes time.

3. The main issue will depend on the office id the agent had or hadnt changed to to check availability. Usually it would be checked from the country you were calling from.

Still unfortunately doesnt make sense why the agent would tell you to call back in a few days instead of trying to resolve the issue now. The only other thing i can think is that while the lower fare is available it isnt a valid fare so it might have to be priced up into a higher fare. Without seeing the change thats hard to know it could be based on no longer having a saturday night stay or combinability with other fares in the itinerary. But seems unlikely at a glance.

It sounds as though the agent was just looking from a different office id to you though and seeing different availability.

All i can really suggest is to call back ASAP.