Customer Service opened a case for my missing points on March 6. They didn't respond within the promised 10 business days. However I did finally get a response on April 11. So better late than never. They didn't address the reason for the points not posting automatically on each of the 4 reservations. They just basically said that a change to a reservation if not done online can prevent the automatic posting. So I guess if the hotel makes a change to give me an upgrade or make a note about a late arrival I have to call when the points don't post.