Thanks og - the link is helpful - I see it offers a monetary charge which I would prefer - but wasn't offered.
I will try calling a consultant re the deductions.
I cannot see where it mentions a cash option for making the change
Originally Posted by QF
For Classic Flight Reward changes: 3,500 Points per passenger.
Where changes are made to Classic Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.
if you were charged 7,000 for 2 , then seems that they didnt charge the service fee, but charged only the 3,500 per passenger