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Old Apr 15, 2015 | 3:29 pm
  #5  
arlflyer
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Join Date: Feb 2013
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Originally Posted by Michael19887
Thanks for the heads-up, and I will be sure to avoid this property. Make sure you post this on Tripadvisor as well. I would call the Diamond desk and ask to open up a formal complaint. I doubt you are the only elite member that has experienced this unique level of customer service from this individual.
Thanks. I was going to ask such - is a "formal complaint" a known thing? I would certainly be interested in going down that route. Also would be curious about invoking whatever guarantee HGI has if they do follow through with denial of benefits, which I think would be grounds.
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