Understood on the first count. A civilized person would have, I thought, simply overriden any settings (even though again there is no need to as my acct is properly configured).

Also understood of course that upgrades aren't required. The upgrade failure thread has evolved to include just general bad diamond treatment, and as the fact that i was diamond was not even so much as mentioned at check in, I thought that was worth a mention. Most properties at least thank guests for being diamond.