Combative HGI Manager
Checked in at HGI Center City Philly. No diamond recognition as I posted over at the suite failure thread. Went downstairs and on my way out inquired with the manager about whether they offer breakfast to diamonds.
His response?
"No."
I was somewhat surprised and mentioned that that was new to me. He did eventually get around to admitting that guests had an option of breakfast or points. I told him that my myway benefits was set to breakfast. He started arguing and accusing me, saying that that was not the case (it is very much the case as my profile and every hgi ever can attest to). He was raising his voice and sticking his head at me and putting his hands on his hips.
Seeing this going nowhere, I just left rather than take anything that was coming.
I asked another staff member who said that this guy (i have withheld his name) is the highest oerson on the property.
Thoughts on this? I am frankly a bit taken aback...am I just being a spoiled flyertalker?