Originally Posted by blankfortj

The problem was that Hotels.com does not offer the choice of smoking or non-smoking. It’s gets even better, the hotel is a non-smoking hotel. Every single room is non-smoking, so the point is mute. No matter where I booked the room… It was going to be non-smoking.

I finally called the hotel directly, talked the manager and they honored the low price guarantee with a smile.

The Hotel was ashamed at how I was treated by Best Western Corp. Even going so far as to say that the service has really gone downhill since they outsourced the call center to the Philippines.