FlyerTalk Forums - View Single Post - Filthy planes. Should I report? Does BA care?
Old Apr 15, 2015 | 11:01 am
  #46  
paul4040
10 Years on Site
 
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,700
Filthy planes. Should I report? Does BA care?

It really is so much better all round if you mention things to the crew. If they can fix it - great. If not, at least you tried, and you might get a customer service remedy at the end.

I had a broken divider on a recent CW sector which I mentioned to the CC serving me. Despite her efforts it couldn't be fixed properly, so she logged it in the fault book.

Following me contacting BA about this, I got 40,000 Avios.

You don't need to cause a scene to mention a problem. That's the only time I have ever had an issue that needed fixing on a flight.
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