Originally Posted by
ukgooner
What's not really mentioned is how good AA are at giving you your new boarding passes and vouchers for hotels as you leave the plane for these types of situation. They do this by making a judgement call while you are in the air then having everything ready for you when you land.
If they didn't then these 30 people could have been queuing for ages to be individually handled.
The irony is that one interpretation of the OP's complaint is that AA and BA were too quick and too good at doing this on this occasion.
If this group hadn't managed to (figuratively) push their way onto what it sounds like should have been a QF bus, AA's judgement call would probably have been entirely correct for all 30+ pax.
It just goes to show that when you're travelling, you can't always plan for every eventuality and you can't always secure the best possible result. Sometimes a lot will just depend on how the cookie crumbles.