Originally Posted by
Starblazer
Really? A calm, polite "Ma'am/Sir, you're in Zone 2, I'm currently boarding only PREM. Please step to the side" works wonders. My scores have not taken a nose dive. I'm sure if you go "OH MY GOD YOUR IN THE WRONG ZONE GET IN THE BACK YOU PESKY E-FARE" may not go over as well.
Heck, when they split PREM and SkyPriority, I was sure that my scores were going to tank because I was tossing so many Golds/Plats out of the line. It wasn't the case.
3/4 of passengers don't have a problem. But when that 1/4 of passengers who jump in line try it, they make a scene. Most recent case was a lady who literally yelled "Are you serious? I have two kids with me!" Her kids were taller than she was, probably young teens.
I'm just nervous about kicking a PM out of line during PREM boarding. I've always wondered if they'd complain and play the DYKWIA game. Silvers always board with SKY. Sometimes, I'll get a FO who says "But I'm a Medallion and I checked in at the SKY Priority counter downstairs."
It doesn't help that my station has a narrow hallway and the two busiest boarding doors are 10 feet from each other.