Originally Posted by
soonerfanatic
You will do yourself and your guests a favor to call the actual property prior to check in to make sure they are aware of the program and to expect your guests. This will make it much easier....
We did that for the HR Vancouver, but they still failed to deliver the check in amenity.....
I think this is great advice, but I would challenge why this is the Diamond member's responsibility. This program has been live for months, surely there have been memos, emails, whatever communication device exists for these sorts of things.
And each hotel has a GM...theoretically someone who can get the message out.
In my case, the "Guest of Honor," after prodding from me, escalated the issue to the Manager on Duty, and was still told that there was no such program and that he was not going to receive a welcome amenity.
Only my call to the Diamond desk resulted in begrudging, after the fact fulfillment of some of the terms of the program