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Thread: What a difference a good gate agent can make!
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Old Apr 14, 2015 | 8:39 pm
  #5  
kop84
 
Join Date: Apr 2011
Posts: 3,394
DL is doing what the DOT incentivizing them to do. On time performance. Sure they have a complaint metric as well but there are probably not as many DOT complaints about unorganized boarding lines.
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