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Old Apr 14, 2015 | 8:14 pm
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avidflyer
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Originally Posted by flyerslc
Yep, from me. But I am afraid that this will help only her in a minor way. Delta corporate does not seem interested in incentivizing and training its agents in this way. It is all part of the distressing decline in what is considered normative behavior.
Yep. The metric they are working to is on-time departure. If they ever make the metric customer focused (provide a the best product experience through all phases of the flight) your experience would be the norm but I do not think that will ever happen.
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