FlyerTalk Forums - View Single Post - Rimowa 5 year guarantee certificate question
Old Apr 14, 2015 | 7:06 am
  #5  
Samuel72991
 
Join Date: Mar 2015
Posts: 102
Originally Posted by RevJim
If you search the Travel Products forum here you will find lots of stories about people getting their Rimowa bags fixed even though the warranty period had already expired. Rimowa is generally known to be fairly generous with their warranty coverage.

So you should do your best to save the paperwork and receipts and keep track of them. But in the end, you probably won't run into a situation where your warranty issue is denied because there is no stamp or date in there.

I recently brought a damaged bag to an independent luggage store that was a Rimowa-authorized service center. The people there just asked me if it was under warranty and took my word for it when I said it was. I had the receipt in my gmail and it was bought 4 years and 10 months before the repair, but nobody wanted to see it. Of course YMMV.
That's very nice to hear!! Want to ask, when you went to fix your luggage, did you present your warranty certificate too? Or gave nothing?
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