Now I'm trying to add economy class segment to a business class award (not issued yet) and being told it cannot be done.
I have JFK->AMS already held in C, and I want to add YYZ->JFK in Y.
I am being told (adamantly) that this is not possible, you cannot add an economy segment to a business class partner reward with Delta. And it is due to Delta's restrictions on the award tickets that Skypass can issue. And my only option is to have the YYZ->JFK segment ticketed separately. The issue for me is not even the miles, but if there is a delay with YYZ->JFK and I miss JFK->AMS it will be a problem because of separate tickets.
Has anybody faced something like this before?
Unfortunately there is no way to HUCA because they only take a message for somebody from the "Skypass team" to call me back. And inevitably it is the same guy who calls me back each time who says "I told you last week that this is not possible!".
Has anybody done this before? It is getting very frustrating...