Originally Posted by
VickyKing
Point is, none of us were there, and yet people were very quick to jump to condemning UA (as usual) without all the facts and both sides of the story.
So, if you could, please help me understand the burden of proof required to report a concern.
Would someone on FT have to state they were also there, and validate it was indeed crowded? Perhaps they'd have to be a reputable FTer with 1+ years of posting history to be considered trustworthy, otherwise, we should dismiss the celebrity chef's photo and remark as spurious?
I suppose it's possible he mistook the airline he was flying on, and this was really some other club? Maybe he wasn't even in Los Angeles and messed that up, too. Maybe we should tell him that next time he should make sure there's a bottle of McCormick's vodka in the background, along with the Hollywood sign, or we may not believe him.
Bottom line, the customer is not responsible for investigating all the nuances of an issue. He walked in, didn't find a seat, he's pissed off. That's a problem. It doesn't matter if the club holds 300 people, and there are 5 open seats. He couldn't find one, they did not meet his expectation, and they failed, plain and simple.