Hi all,

The last 3 times I've attempted to use the kiosks in US pre-clearance (as a NEXUS member) at YVR, I've got a "system validation error" right at the end of the process - after fingerprints, after answering the declaration questions and Ebola screening questions. CBP officers have told me "it happens some times" but it seems quite odd that it would happen to me three different times while the kiosks are working for others at the same time.

This is only at YVR, US kiosks at YYZ work fine for me as well as entering Canada at YVR and YYZ. It started happening after I went in to YYZ enrollment center to update my driver's license and address after moving from Ontario to BC.

Unfortunately I don't live in a city that actually has an enrollment center so it's difficult for me to go in and ask them to check what's up. Has anyone seen this before?