FlyerTalk Forums - View Single Post - FAQ: How do I book an award for someone else when I won't be present?
Thread: FAQ: How do I book an award for someone else when I won't be present?
View Single Post
Old Apr 13, 2015, 2:56 am
  #87  
Starwood Lurker II
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by Enigma368
I do not think so, its a regular Four Points by Sheraton in Las Vegas. The guy I spoke to did not deny me a late checkout - I just asked whether my Gold status would be honored on this booking and he said a firm no. I checkin later tonight so will report what happens.

Thyetus(or William), can you tell me what I should do if Gold benefits are denied? I guess speak to manager in the morning? It would be helpful if I could say that you guys have confirmed I should be entitled to my Gold benefits so that I can say this if I have to discuss with manager.
Dear Enigma368,

Thank you for your response.

I understand that Christina has replied to your email a while ago. Do inform the property on your SPG status prior to arrival and if you are denied your late check-out benefit upon checking in, reply to our latest email to you with the details.

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline