FlyerTalk Forums - View Single Post - FAQ: How do I book an award for someone else when I won't be present?

Apr 12, 2015, 7:04 pm

#82

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by Enigma368

My partner booked a night using his points in a hotel for me. He is a regular member but I am a Gold member. I am keen to get the 4pm checkout but when I called the hotel they said I could not use my benefits as it was booked under his account

. They were quite firm. Anyone know whether I can try to argue the point at checkin or is what they say correct?

IME the person you talked with was incorrect. Ask politely when you are checking in. You should get all your on-site benefits including 4pm checkout. If denied, ask for a manager, and if they still refuse call SPG and ask them to educate the property.