Originally Posted by
Anonba
Is it not just airline IT/processes in general?? I've been at BA a few years and yes i've seen problems with the website and know that for example bookings have to sometimes be sent to the fares department for quotes or other departments etc.
On other airlines I've been put on hold while they call the fare dept but I've never been told they can't quote me a price and I'll have to wait an unknown number of days. That's ridiculous.
And we complained with AC when there were weather disruptions and we had to wait 20-30min. But on a normal day a normal business picks up the phone promptly. BA's hold times are longer on a good day than anyone else on their worst. And on a bad day BA just says sorry and hangs up on you.