Originally Posted by
Tokyoite
20-30 business days is insane. ?
then u chose the wrong carrier to begin with...
I suspect you're not used to latin american customer service. It took me over three months and at least ten e-mails to get a refund out of Copa for a cancelled flight.
Even United frequently has difficulty timely processing refunds. They got fined by DOT for it in 2013.
But I agree, for routing NYC-BCN, AV is the wrong airline