Originally Posted by
Preacher7
I'm trying to transfer my UR points in my Cash account to my Sapphire Preferred card. Except since it wouldn't let me do it online, I called a CSR to do it manually. Then he dropped the bombshell: UR points earned by the Cash card are not UR points. They can only be redeemed for statement credits at 1cpp. Hence, they can't be transferred to one's SP. Wow!
This guy is totally wrong, right?
Clueless agent.
Try doing it online yourself and if doesn't work, ask help from Chase twitter support. Tell them this has been a problem for many customers and they must fix it. Ask for compensation for having to waste your time contacting them about this.