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Old Apr 10, 2015, 9:30 pm
  #92  
Tall Paul
 
Join Date: Jan 2000
Location: Spokane, WA, USA
Programs: UA 1k; 1MM, HH Diamond; Hertz PC, Costco member
Posts: 554
Treated like GS

Got caught with a 6 hour delayed flight that then canceled. Had really good service from the person on the Premier desk to rebook me the next day (today).

More canceled and delayed flights today (trying to get from ALB - GEG) where it looked like I was going to be delayed another day. The second agent worked her tail off to get me reasonable seats tomorrow and to have my plane met by the GS staff in IAD to drive me to the plane - less than 10 minutes to go from a1 to D21. WOW, talk about feeling like a big shot and so thankful not to delayed for a second night. When I got on board they treated very well ( I assumed they thought I was a GS and not a lowly 1k) and took my food and drink order before we took off. Really happy with the service.

As I write this I'm in Denver where they just announced our pilot are on a delayed flight that won't be here until 2am. At least I'm closer to home!
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