Hi there!
I am from Taiwan. My friend booked a ticket to Prague about almost one month ago. Due to some consideration, I would like to change my plane ticket or the refund. I contacted emirate before, they said my ticket is a nonrefund ticket. Then I ckecked on the website, and saw a sheet for refund. I thought there might be some difference between the regulations from the website and what the staff told me, so I handed in my ticket information online last week. I got an email from emirate last night, informing me of the refund for tax only. I didn't know that handing in the sheet online is all the process for refund. Actually I wasn't asking for the refund, just wanted to know how much of the money I could get back, and some details of the refund. I replied to the cancel center, and also called back many times. The money is important for me, I would like to ask whether I can do anything to cancel my refund, please! Deeply thanks for your help and consideration.