Originally Posted by
stargold
I would simply reply and state that their suggestion is not acceptable, and that you will be expecting to occupy the suite which you have had reserved for the last 5 months.
It will be up to the hotel to find someone else to downgrade, or give you a better offer. I would be far from resigning myself to accepting the hotel's downgrade without a fight.
Agree. The squeaky wheel gets the grease, etc. Posting this on FT is a good first step, as it is an unseemly event that they probably don't want exposed to such
frequent travelers. I'd escalate it within Hyatt and also consider twitter or other social media.