Originally Posted by
JonNYC
That there are documented, confirmed, irrefutable cases where a given CX award seat is bookable on BA.com but AA phone agents do not have access to it -and/OR- cannot find a way to book that very same seat.
Don't know about AA but over on AS, i have no problem having them book space. BA site is only reliable if you search segment by segment so in many case its the phantom space the BA site shows on an o/d search w/ connecting flights.