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Thread: Amex Concierge: What have they done for you?
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Old Apr 8, 2015 | 11:52 am
  #55  
drwilliams
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Originally Posted by divemistressofthedark
If your premise is truly "no call center could handle", then how does Ticketmaster itself do this every day?

Amex should not promise what they can't deliver. And three hours' hold time is not "delivering".
Agreed 3 hours is not delivering, but comparing them to Ticketmaster, who only does this, is not reasonable.

Nobody wants to pay more annual fee to have Amex staff a call centre like Ticketmaster for a few hours a year.
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