Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
Thanks all for the thoughts here.
I sent a short (under 1 page), polite physical letter to the CEO's office at the Burlingame corporate HQ address, reiterating that while everyone was super polite and helpful, I thought the wrong result was reached and would ask for reconsideration of the $500 in change fees.
I will let you all know what the response is. Thanks again.