FlyerTalk Forums - View Single Post - What is the platinum upgrade policy if next category upgrade room not available
Old Apr 7, 2015 | 7:14 am
  #18  
gilbertaue
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The "Please post your Le Club Elite experiences" 2015 master thread

You should get an upgrade if there are rooms available to upgrade into (not occupied).
You will have lounge access (if they have one).

Should they fool around with the room upgrade, make sure you have the Accor app in your phone/once in the room log in online. Check if for your stay there is the availability to book into a higher category. If there is, and they haven't upgraded you, tell them that and get them to upgrade you.
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