I checked my old shoe boxes and figured that I should have well over 2 mln miles status (mostly from AA, so there is n minimal influence of US bonuses), and in fact after consolidation it shows like that, but now my Million Mile balance is showed as a little over 1 mln.
Tried to talk to someone - but so far they are even more

Given the lifetime nature of things I'd preferred to get all of the 2.5 mln toward Million Miles status.
Any ideas, please?