FlyerTalk Forums - View Single Post - close to 40% difference in award taxes and surcharges!

Apr 6, 2015 | 5:38 am

#8

corrad

Join Date: Aug 2002

Location: Earth

Posts: 359

Quote:

Originally Posted by stargold

I've come across this before.

This is probably due to different Point-of-Sale (Krisflyer phone line will be SIN, website will be departure country). 2-3 years ago, I saw a lower surcharge ex-ICN online compared to what the phone agent was quoting. I had to point this out, and the agent was then able to lower it to the website cost. Not sure whethe the same will apply today.

thanks for that; very likely it's the same scenario. Unfortunately 1) I dd not take screen shots when I made the booking online originally, and 2) when I called SIA back in December, I did not ask her to confirm the surcharge amount.

At least Krisflyer have escalated this issue for further investigation.....

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