FlyerTalk Forums - View Single Post - United’s 24-hour cancellation / flexible booking policy ... {Archive}

Apr 5, 2015 | 3:00 pm

#283

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

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Quote:

Originally Posted by blueman2

I just made an award reservation (Premier Gold). $25 service fee. Flight is in 20 hours. An hour later, I had a change of plans and cancelled the reservation. But in the refund notice, it says $25 Service Fee will not be refunded.

Is this new? I thought we could always cancel any flight within 24 hours of the reservation with a full refund?

It states in the refund section of united.com, Booking service fees

Quote:

Reservation booking service fees and close-in booking fees for award tickets are refundable only if you cancel your reservation within 24 hours of purchase. If you have purchased a ticket from United in the last 24 hours, go to Manage Reservations to cancel your reservation or contact the United Customer Contact Center for assistance.