I can understand that. My flights on EY have been pretty good. But the old computer system or program is frustrating. Also not giving the call takers any power means to me 1. they are under trained or over worked 2. they only have a few people they trust and that creates a log jam and very slow responses. Either way it doesn't make for good service. We can all get tickets for close to the same price so service can make a big difference.