Originally Posted by Epicura

Perhaps this is common, so pardon my ignorance if that's the case, but it seems the IC Danang (Vietnam) is offering a best flex rate in the next week which can not be cancelled or refunded? I have never seen a best flex rate that couldn't be cancelled for free (6 PM day of check in)?

What about a BPG? I did find at least 3 OTA's offering a cheaper rate ánd a free cancellation (24 hours before check in). I obviously would like to file a BPG but would need a regular best flex rate on IHG.


IHG is showing:

Best Flexible Rate & Deals Our Most Popular Rate Best Flexible Rate
‎ ‎$ 630.00 USD
Non-Refundable Rate
No deposit required
Most popular rate
View Rate Details
‎ $ 630.00 USD

‎ ‎$ 50.00 USD Add Breakfast (up to 2 guests)

Rate details:

Best Flexible Rate
$ 630.00 USD per room, per night
SERVICE CHARGE:
5.5% per night not included in rate effective 11 April, 2015 thru 13 April, 2015
Tax: 10% per night not included in rate effective 11 April, 2015 thru 13 April, 2015
3 PERSON(S) PER ROOM MAXIMUM
DESCRIPTION:
Take advantage of our best and least restrictive publicly available rate. Changes to your reservation are usually acceptable, but always check the hotel's cancellation policy before booking for cancellation fees that may apply depending upon arrival date and hotel selected.
PLEASE NOTE:
Thank you for making your reservation on our web site.
CANCELLATION POLICY:
Canceling your reservation or failing to show will result in a charge for the entire stay per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.

Is this common practice?