Originally Posted by
Don Draper
Hilton did kindly reach out to me. They offered the full points for the first night as well $100. They said "the $200 is provided at our full service brands in such situations".
Also mentioned they will follow up directly with the hotel.
Sounds like things are working out about as well as can be expected. I'll never forget the manager of the Crowne Plaza in Portland, OR who greeted me right away as a Platinum member when I gave my name, WITHOUT recourse to a computer screen. She explained proudly, "I go through the (incoming) list every morning so I know who my Plats are!"