Originally Posted by
lokijuh
To help us try and find an explanation can you answer some questions?
Did you make the booking online or over the phone?
Did the itinerary only include Singapore Airlines flights?
What did your itinerary say the taxes/surcharges were?
What date did you make the booking? This one may be critical as SQ reduced their fuel surcharges on 27 Feb and the $100 difference sounds about right.
the booking was originally made online for travelling on 24 Dec 2014. At the time of booking, singaporeair.com indicated that the taxes would be around $15,600 TWD for 2 people in business class one way (can't remember the exact figure as I didn't take a screen shot). All flights were SQ. As the award seats were waitlisted initially, I had to call them after SQ notified us that SQ had released the award seats.
Unfortunately the actual itinerary did not indicate the taxes/surcharges amount.
The credit card statement shows for 1 person, SQ charged $416 SQD, which at exchange rate of $1 SGD to around $22 to $23 TWD, is about $10K TWD for 1 person, far from what the website indicated as $7800 TWD.
As I mentioned, if one were to making an award booking right now for the same trip, the SQ.com shows it would cost $6,900 TWD. HOWEVER, if you were to call SQ directly and ask them how much is the award surcharge, they will tell you it's $416 SQD
The CSR I spoke to last night said it's due to bank's conversion. A difference of ~2-3% difference is common and understandable; however, anything more than that means that likely there is IT systems integration failure and SQ is not willing to address the issue