Originally Posted by
roymustang
Although it's possible chacha13 has already left us, my question as someone who handles customer complaints (not with American!) is simply what could AA do to make you happy, given that your original experience has already occurred?
It's not a rhetorical, just an honest question.
Personally, I would have appreciated some kind of compensation ($ or miles). The slacks were not inexpensive neither when purchased nor when replaced.