Originally Posted by
danielonn
The customer is certain about his dates but due to circumstances beyond the customer's control due to Visa issues it would be in your best interest to allow one change free of charge..
The passenger (customer) is always 100% responsible for the having the correct visa's. If a passenger is stupid enough to make a reservation and pay $$ without the correct visa that's the passenger's problem and cost. It is not the TA's or airline's problem.