Frustrated with award reservation - need help
Called to book a ORD-YYZ on AA. KVS shows availability in business. Checked on the Qantas site and can also see business availability (hence my assumption is Lan should see that availability as well).
(I call the premium "english" speaking callcenter. Rep tells me I can't book that flight at all since it is American Eagle which is not part of Oneworld... I'm about to HUCA since I realized this is not going to work. Unbelievable. Upon me insisting he's wrong he checks and confirms that of course I can in fact book an American Eagle flight using lanpass km.)
However, he doesn't see availability. How can there be availability for Qantas and not for Lan? Is he just wrong? Any suggestion?
thanks