FlyerTalk Forums - View Single Post - Reasonableness sanity check - refund of fuel surcharges on Virgin Australia
Old Apr 3, 2015, 10:47 am
  #8  
rsteinmetz70112
 
Join Date: Jul 2013
Posts: 5,813
Originally Posted by sfozrhfco
The point is the OP booked an award flight 2 months BEFORE VX eliminated the charges in question on VA. Thus it would have made no difference to cancel within 24 hours as the charge the next day would have been the same as the day before for an award booking.
Yes but VA announced the elimination of charges within 24 hours of the initial booking. I would have expected that within a short time VX would also stop charging them. Given the amount I think I would have cancelled the tickets and waited for the updated fares, unless of course I had to fly before then. The OP doesn't say when flight was. I am surprised it took them 2 months to change their policy, then charged a change fee to refund money they basically had no right to. That seems both irregular and unethical.
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