Yes. I submitted a message while logged in on their website and also reached out to Accor Concierge here at FT. No replies so far, but I only wrote yesterday (by which time Europe had already started the long bank holiday weekend).
I would suggest that more people enquiring, politely, can only help.
You are right. I will inquire when I get back home and find out exactly how many points are on my account (currently staying in an Accor property)