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Old Apr 2, 2015 | 8:46 pm
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htb
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20 Years on Site
 
Join Date: Aug 2005
Programs: TK*G, UA*S, PC Diamond Amb, Marriott Life Platinum
Posts: 4,715
How does the stay point credit work

I'm wondering: who is responsible for crediting the points after a stay? I know at IHG the hotel has to actively initiate the point credit.

I've recently stayed at a Marriott hotel and the points didn't credit. I've contacted the hotel (for other issues) and mentioned the missing points. I was told that they will contact Marriott Rewards to make sure the points will be credited. A week later there are still no points and I write back again. I'm told that they have sent an email! to Marriott Rewards asking for the credit to take place.

Does that make any sense?

HTB.
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