Originally Posted by
nycjjames
Thanks William......I'm not really interested in getting anyone in trouble. It's good to hear though that the policy hasn't been changed to "You're on your own". If I need this again I'll ask for another way to communicate with the hotel. Appreciate your help. Cheers
Your call, certainly, but I promise that no one will get in trouble. They may just need to be reminded that there are other ways to handle a situation like this.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]