Originally Posted by
nycjjames
Thanks William......I'm not really interested in getting anyone in trouble. It's good to hear though that the policy hasn't been changed to "You're on your own". If I need this again I'll ask for another way to communicate with the hotel. Appreciate your help. Cheers
Why would you think this would get someone in trouble??
If you - or anyone else - felt strongly enough to post here, then you should be willing to help the
COMMUNITY and give William information so that this situation does not happen to another person guest/potential guest.
One hand people claim or feel there is a lack of "service" but then a person doesn't want to give information to help themselves or (potentially) others, when William offers his assistance. I don't get it!
If reps need training or teachable moments this is a great example.