Originally Posted by
rsteinmetz70112
Why didn't you just cancel within the 24 hour window?
Because they (Virgin America) still would have wanted at that time to charge me all the fuel surcharges, even though Virgin Australia was no longer charging them, and as much as I'd like my fuel surcharges back, more so I'd like to go to Australia this winter.
Basically - it took Virgin America 2 months to get their computer caught up and in a position to issue without fuel surcharges. So, I am paying a $500 change fee for fact of waiting for this catch up period to occur, despite that I was all over this on day 1 (and Virgin Australia claims they had refunded my fuel surcharges back to Virgin America long before Virgin America got their computers caught up to handle the new regime).
I appreciate the replies...