Originally Posted by
Starwood Lurker
Sometimes calling a property is not always the most efficient way for us to be intermediaries. For one, the person to whom we may need to speak may not be available. However, there are other ways for us to get a message to the hotel to contact you. If that was not offered, feel free to let me know the confirmation number and I’ll see if I can identify who this associate was in order to follow up with their supervisor.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks William......I'm not really interested in getting anyone in trouble. It's good to hear though that the policy hasn't been changed to "You're on your own". If I need this again I'll ask for another way to communicate with the hotel. Appreciate your help. Cheers