I was charged telephone booking fees as well yesterday. I was quoted the right amounf over the phone but when the e-ticket came in. I saw the extra $40 fee. I called and inquired about it. They refunded me the $40.
Also, I have been using BA.com to check availability on CX 1st. Can't see any open seat for 1st. I decided to call AA anyway. To my surprise, there was seat for grab. I was really happy. Round trip first class.
