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Thread: AC flight 624 from YYZ crash landed at YHZ
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Old Apr 2, 2015 | 9:33 am
  #653  
ffsim
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Originally Posted by Geoflying
"We apologize for the inconvenience" is one of the most hackneyed and insincere phrases around and most of the time it makes my blood boil when I hear it. It smacks of total insincerity.
Originally Posted by ridefar
IANAL, but some people here can't seem to spot the difference between apology and admitting legal liability. So, why don't we just admit that an expression of sympathy might be appropriate? (I think we are saying pretty much the same thing.)
Absolutely agree on both points. Saying "we apologize for any inconvenience" is the worst possible way to express sincere sympathy. "We're really sorry our valued customers had to go through this experience" would be a better start IMO.
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