Originally Posted by
superangrypenguin
To each their own I guess....i've heard it said many times where I feel it's genuine. (oh gosh, here I go about BR/SPG again so i'll quit while i'm ahead)
No apology to-date, even with "apology legislation" apparently in place.
Air Canada Provides Update #3 on AC624
March 29, 2015
Air Canada provides the following update on flight AC624:
Air Canada confirms that all but one of the passengers and crew admitted to area hospitals for observation and treatment have now been released.
"We at Air Canada are greatly relieved that no one was critically injured. Yet we fully appreciate this has been a very unsettling experience for our customers and their families, as well as our employees, and we are focused on caring for all those affected. We will also fully cooperate with the Transportation Safety Board as it begins an investigation to determine the cause," said Klaus Goersch, Executive Vice President and Chief Operating Officer of Air Canada.
Additional Air Canada management personnel have arrived in Halifax to provide assistance to passengers and their families
No further details are available at this time, however Air Canada will provide regular updates on Twitter and on its webite at aircanada.com as warranted.
Family members who seek information about passengers on Flight AC624 may telephone Air Canada at 1-800-961-7099.
Flight AC624, an Airbus A320 carrying 133 passengers and five crew, was involved in an incident upon landing at Halifax International Airport, Nova Scotia. The incident occurred at approximately 00:43 AT Sunday March 29 (23:43 ET March 28).
Unsettling (Definitions):
to shake or weaken (beliefs, feelings, etc.); cause doubt or uncertainty about
making one feel rather worried or uncertain
Critical Injury (Definition under Ontario Act)
...broken arm or leg
So, not only has AC not apologized, they have apparently also lied, if someone broke their shoulder during this "incident" (If one defines a broken shoulder as "arm", and if indeed there is a broken shoulder involved.
I don't want to be pedantic, but AC is obviously deciding that an information blackout is appropriate for whatever reason. That, by the way, leaves me "unsettled" as a customer, i.e., my "faith is shaken".