Originally Posted by
FlyingDoctorwu
I have an upcoming stay at the PH Chicago and was looking at perhaps partaking in there website last night. On their
website I found the following offer code, LUXURY. I did a little searching and the savings are another 15% off of the AAA rate I had already booked using a DSU. I reached out to HGP Concierge to see if they could adjust my rate and but they said they could not adjust the rate and use the DSU based on that this was a social rate and thus ineligible for points or stay credits. Nowhere in the rate rules is that stated:
They stated it was similar to rates advertised on travelzoo. IT seems that the fact that this was advertised on the Park Hyatt's website fell on deaf ears. Nowhere in the rate rules does it state that this is an ineligible rate for points and stay credit. I would be awfully upset if I had booked this rate and not received any credit. Has anyone else ever seen an offer on the Hyatt website that was considered an ineligible rate?
Thanks
FDW
I stayed at a Hyatt Place and had a stay not credit and was originally told it was ineligible, but GP didn't know why. After they checked with the hotel, they came back and said it was an eligible rate.
That's strange that they wouldn't give you credit for a room booked with an offer they are advertising on hyatt's website. I'd PM Gold Passport Concierge and ask about it.
I'd be upset if I booked a room under that rate and didn't earn stay credit when there is no indication that is isn't an eligible rate and I booked it on hyatt.com